Privacy Policy

1. Introduction

Armenian College of Nursing & Health Sciences (ACNHS) ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website acnhs.am and use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide when you:

• Submit an application for admission
• Create an account or login to the student portal
• Contact us via email, phone, or contact forms
• Register for events or programs
• Make payments for tuition or fees

Types of personal information collected:

• Full name, date of birth, gender
• Contact information (email, phone number, address)
• Educational background and transcripts
• Identification documents (passport, national ID)
• Payment and financial information
• Medical and health records (for clinical training)
• Emergency contact information

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior through cookies and analytics tools:

• IP Address: Anonymized for privacy (last octet removed)
• Device Information: Device type, operating system, browser type
• Usage Data: Pages viewed, time spent, navigation paths
• Location Data: Country and city (derived from IP address)
• Referral Source: How you arrived at our website
• Session Information: Date/time of visit, session duration

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Improve website functionality and user experience
• Track conversions and measure marketing effectiveness

Types of cookies we use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Google Analytics 4 for traffic analysis
• Functional Cookies: Remember your preferences
• Session Cookies: Maintain your login session

3. How We Use Your Information

We use collected information for the following purposes:

• Admissions Processing: Review and process applications
• Student Services: Provide access to courses, materials, and portal
• Communication: Send updates, notifications, and announcements
• Academic Records: Maintain transcripts and educational records
• Payment Processing: Process tuition payments and fees
• Website Analytics: Understand user behavior and improve services
• Security: Detect fraud, prevent abuse, and ensure platform security
• Legal Compliance: Comply with Armenian and international regulations
• Marketing: Send promotional materials (with your consent)

4. Analytics and Tracking

We use Google Analytics 4 to analyze website traffic and user behavior. Google Analytics collects anonymized IP addresses, device and browser information, geographic location, pages visited, session duration, and referral sources.

Data Retention:

• Google Analytics Data: 14 months (GA4 default)
• Raw Server Logs: 30 days maximum
• Anonymized Analytics: Retained indefinitely for reporting

5. Data Sharing and Disclosure

We do not sell your personal information. We may share information with:

5.1 Service Providers

• Supabase: Database and authentication services
• Google Analytics: Website analytics and reporting
• Payment Processors: Secure payment processing
• Email Services (Resend): Automated email notifications
• SMS Services (Twilio): SMS verification and notifications

5.2 Legal Requirements

We may disclose information if required by law or in response to court orders, government requests, protection of rights, or investigation of fraud or security issues.

5.3 Educational Partners

With your consent, we may share information with clinical training facilities, credential evaluation agencies (CGFNS, IES, IERF), international education organizations, and licensing boards.

6. Data Security

We implement appropriate security measures to protect your information:

• Encryption: SSL/TLS encryption for data in transit
• Access Controls: Role-based access to sensitive data
• Password Protection: Hashed and salted password storage
• Regular Audits: Security assessments and vulnerability testing
• Backup Systems: Regular backups to prevent data loss
• Monitoring: Activity logs and suspicious behavior detection

7. Your Rights

7.1 Access and Portability

• Request a copy of your personal data
• Receive data in a structured, machine-readable format

7.2 Correction and Update

• Update or correct inaccurate information
• Complete incomplete information

7.3 Deletion

• Request deletion of your personal data (subject to legal retention requirements)
• Close your account and remove associated data

7.4 Objection and Restriction

• Object to processing of your data for marketing purposes
• Restrict processing in certain circumstances

7.5 Cookie Preferences

• Manage cookie settings through our cookie consent banner
• Opt-out of analytics tracking

To exercise your rights, contact us at: privacy@acnhs.am

8. Data Retention

• Applicant Data: 2 years after application decision
• Student Records: Permanently (academic transcripts, diplomas)
• Payment Records: 7 years (tax and accounting purposes)
• Marketing Data: Until opt-out or 3 years of inactivity
• Website Analytics: 14 months (Google Analytics)
• Server Logs: 30 days maximum
• Security Logs: 90 days

9. International Data Transfers

ACNHS is based in Armenia. Your information may be transferred to and processed in Armenia (primary servers), European Union (cloud providers), and United States (analytics and communication services). We ensure appropriate safeguards including standard contractual clauses, adequacy decisions, and data processing agreements.

10. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Third-Party Links

Our website may contain links to third-party websites (e.g., CGFNS, NCSBN, social media). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

12. Changes to Privacy Policy

We may update this Privacy Policy periodically. We will notify you by posting the updated policy on our website, updating the "Last Updated" date, and sending email notifications for material changes. Your continued use constitutes acceptance of the updated policy.

13. Contact Information

• Email: privacy@acnhs.am
• General Inquiries: info@acnhs.am
• WhatsApp: +374 93 79 88 79
• Address: Armenian College of Nursing & Health Sciences, Yerevan, Armenia

14. Governing Law

This Privacy Policy is governed by the laws of the Republic of Armenia. We also comply with EU GDPR, California CCPA, and other applicable data protection laws.

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